Understanding Your Account Status

Your account is classified as Inactive or Dormant if it meets the criteria for Inactive or Dormant status in accordance with the regulations (as per POJK No. 24 of 2025, having no deposit or withdrawal activity) over a certain period.

*See the explanation on the information page.

Customers can carry out transactions at Bank Mayapada through the available facilities and services, such as ATMs, myMOBILE, myONLINE or in person at a Bank Mayapada teller.

Transactions must be carried out on each of your Savings and Current Accounts to ensure that all your accounts remain active through deposits and withdrawals.

The following activities generated by the Bank’s system are not considered as deposits, withdrawals, or balance enquiries; for example:

1. Interest payments on accounts
2. Tax deductions
3. Charging of administrative fees
4. Automatic direct debit transactions based on the Customer’s Standing Instructions.

Your balance will not be lost even if (one of the accounts meeting the criteria) changes status to Dormant; however, please note that product or administrative fees in accordance with the product terms will continue to apply.

Please note that the status of an Inactive or Dormant account relates to your activity at the account level over a specific period. This status is applied by the regulator to prevent account misuse.

Inactive and Dormant accounts can be reactivated by:
1. Customers are requested to visit a BMI branch (either the branch where the account was opened or the nearest branch).
2. Complete the verification process at the Customer Service desk (fill in the account reactivation form; no deposit is required).
3. It is recommended that customers visit the branch where the account was originally opened, so that the verification and reactivation process can be completed more quickly.