Banking Security Tips

1. Make sure you access Mayapada Online through the official website address.
   
   • Through the official website of Bank Mayapada at https://www.bankmayapada.com 
     
   • Click the Internet Banking button for Internet Banking transactions.
     
   • or click on the icon on the top right
   • The link will direct to the Mayapada Online Microsite page at https://www.myonline.id
   • Then press the LOGIN button on myONLINE Individu
     
   • The link will direct to the Mayapada Online page at https://ibank.mayapadaonline.com 
     
2. Directly access the URL https://ibank.mayapadaonline.com in your Internet browser. Do not access Mayapada Online from banners on Internet sites.
   
3. To avoid errors in writing the Mayapada Online site address, save the site address in the favorites or bookmarks menu, so that in the future if you want to access Mayapada Online, simply select it from the favorites or bookmarks menu.
4. Check the SSL certificate to ensure that you are receiving a valid SSL certificate that has been registered for  https://ibank.mayapadaonline.com 
5. Make sure that your browser has a padlock/key image indicating that the page you are currently accessing is encrypted using SSL. If you do not see the padlock/key image, please log out immediately.
6. If you receive a message explaining that the certificate is invalid, please do not continue accessing Bank Mayapada internet banking and immediately contact myCALL on the number 1500029.
7. Do not lend, transfer Tokens or tell your Token PIN to anyone else.
8. When making a transfer transaction, make sure that the name and account number of the recipient of the transfer are correct.
9. Make sure that you log out when you leave your computer even for a moment.
10. It is recommended that you do not access Bank Mayapada internet banking at an internet cafe or network that is not secure. Make transactions in places that are secure, such as on a personal PC (computer) at home, in a shop or at the office.
11. Beware of fraud attempts from individuals who claim to be bank officers/Mayapada Bank officers via telephone, fax or email, who ask for personal data, including Internet Banking PIN and Token PIN. Because Mayapada Bank officers will not ask or inquire about PIN/Password numbers.
12. Change your PIN/Password periodically or immediately if there is an indication that your PIN/Password is known by another party with a unique and difficult to guess combination of numbers.

1. Email Fraud is an email that aims to deceive people to obtain confidential information (passwords, tokens, etc.) by claiming to be from a trusted (official) site/institution.
2. For example, you receive a fraudulent email claiming to be from Bank Mayapada informing you to upgrade your Bank Mayapada internet banking account (Upgrade Your Account). You are then directed to click on a link that takes you to the fake page.
3. On the Fake Page, pay attention to the url / website address that does not match the official bank. Then you will be asked to fill in a LOT of personal / confidential DATA.
4. Be careful when you are on a suspicious page:
   
   • Bank Mayapada NEVER asks for User ID, PIN, Account Number, Mobile Number, Response Token, etc.
   • Bank Mayapada NEVER informs you about your account being blocked, Mayapada Bank system updates,
   • or ask you to click on a link.
5. On the Original Page, the correct URL / website address is the official address of Bank Mayapada & only asks for the Mayapada Online User ID and PIN to be filled in. Make sure the address is https://ibank.mayapadaonline.com
6. Make sure you always access the website and e-banking by typing the address www.bankmayapada.com or https://ibank.mayapadaonline.com yourself, not via a link from an email you don't recognize.
7. If you receive a fraudulent email, immediately report it to My Call at 1500029 or contact the nearest Bank Mayapada office.

1. Malware or Malicious Software is software created for malicious purposes, especially to damage or disrupt a system.
2. Malware is one of the fraud methods when you make electronic banking transactions and can steal your personal data. Some examples are:
   
   1. Trojan is a type of virus that disguises itself as another file, for example an Excel document attached to an email. Trojan can even function when the document is opened, then it will damage data/break into the privacy of data.
   2. A worm is a computer program that can duplicate itself in a computer system, by utilizing a network (LAN/WAN/Internet) without requiring intervention from the user itself.
   3. Spyware, which is a program that can secretly monitor system activity and detect passwords and other confidential information, then send this information to another computer.
3. If you find anything unusual when transacting internet banking, STOP DO NOT CONTINUE! Because your personal data such as User ID, PIN, Account Number, Token, etc. can be stolen by irresponsible parties.
4. Some security tips for internet banking transactions are as follows:
   
   1. Clean your computer / device from Malware.
   2. Do not login to Internet Banking first, before your device is clean from Malware.
   3. Make sure you type the correct Mayapada Online URL address, which is https://ibank.mayapadaonline.com. To be safe, save the address (bookmark) in your browser.
   4. Do not lend, transfer Tokens or tell your Token PIN to anyone else.
   5. If you see anything strange in your internet banking transactions, stop your transaction and immediately contact myCALL at 1500029.

When using an ATM

• If you notice any signs that the ATM is physically damaged, has been altered or has been attached to it, or has any cables disconnected, report it to your bank immediately and use another ATM.
• Look around and be aware of your surroundings – if the ATM is very poorly lit, or in a hidden location, use another ATM.
• Have your card ready – avoid the hassle of searching for it in your bag or in a pile.
• Make sure that people behind or next to you in line cannot see your PIN or the amount you are entering.
• Do not count money while standing in front of the ATM – immediately put your money, card and transaction slip in your wallet/bag.
• Cancel the transaction and leave the ATM immediately if you suspect something.
• If you are using an ATM that is located in a small room and you have to open the door, do not let anyone you do not know into the ATM cubicle/room.
• If you are using a drive-through ATM, lock your car doors and close the windows immediately after completing the transaction.
• Don’t leave keys or other valuables in your car when using an ATM – and don’t leave your car running unattended.

Save your card and receipt

• When you have completed an ATM or debit transaction, immediately ask for your card back.
• Don’t leave your ATM slip behind – keep it with you. Compare the receipt with the transaction slip. This is the best way to protect yourself from unauthorized use, and makes it easier for you to track usage.
• If your card is stuck in an ATM, be suspicious of any offers of assistance. Criminals can get your PIN in a variety of ways (by looking over your shoulder, or asking directly), then take the stuck card and use it to withdraw money. Report the incident to your bank immediately either by visiting the branch where the ATM is located or by calling.

1. Make sure you download myMOBILE through the official website provided by Bank Mayapada, by accessing the Google Play Store (Android Market) / iPhone App Store (adjusted to the type of customer's smartphone), then type the keyword "MAYAPADA" select "My Mobile Mayapada" and download.
2. Select a wireless network that uses a network security password or has some other form of security and it is not recommended to use public Wi-Fi access to make transactions through your myMOBILE, because the certainty of the security of public Wi-Fi access / public network is not guaranteed.
3. Select a wireless network that uses a network security password or has some other form of security and it is not recommended to use public Wi-Fi access to make transactions through your myMOBILE, because the certainty of the security of public Wi-Fi access / public network is not guaranteed.
4. For transactions using myMOBILE:
   
   1. Keep your Access Code confidential as a security for accessing the myMOBILE menu
   2. Keep your myMOBILE PIN confidential as a security for transaction validation
   3. Make sure that you have logged out when you have finished using My Mobile even if only for a moment
5. Regularly change the Access Code, myMOBILE PIN with a unique combination of numbers / letters that are difficult for others to guess.
6. Be aware of fraud attempts from individuals who claim to be bank officers / Mayapada Bank officers via telephone, fax or email, who ask for personal data, including the Access Code, myMOBILE PIN, Internet Banking PIN. Because Mayapada Bank officers will not ask or inquire about this.
7. If you receive a message explaining that the application / certificate / service is invalid, please do not continue accessing myMOBILE and immediately contact myCALL at 1500029.

1. Check transaction value
2. Always follow the card's location
3. Cover with hand when entering PIN
4. Ask for your ATM card back
5. Do not tell your PIN to anyone including bank officers or family
6. If you experience difficulties at EDC, contact myCALL immediately at 1500029