In accordance with our slogan, we are fully commited to provide the best service for you. We present you Bank Mayapada call center service - myCALL to provide banking information to all customer.
Call 1-5000-29, myCALL is available 24 hours, 7 days a week.
myCALL is ready to assist banking information such as:
|
My Call Services | |
|---|---|
| √ Product information |
√ Promotion |
| √ Last 5 debit mutation | √ Branch and ATM location |
| √ Currency Exchange information |
√ ATM block |
| √ Fees and Interest Rate information |
√ Complain and Question |
Now, calls to myCALL 1-5000-29 are easier and faster for customers to contact, we provide a shortcut number that will directly connect the Customer to the destination:
For services in Bahasa :
110. Perbankan
120. Kartu Kredit signature
130. Mayapada kartu kredit lainnya
140. myDANACEPAT
For services in English :
210. Banking
220. Credits Card signature
230. Other Credits Card
240. myDANACEPAT
Note:
Customer calls 1500029 until connected to Welcome IVR, then presses the direct call number as intended.
Types and Mechanism of Complaints Submission
Consumers may submit complaints to Bank Mayapada verbally or in writing through the following channels:
- myCALL by telephone 1500029 (24 hours)
- Bank Mayapada Branch Office
Complaint Handling Period
| Type of Complaints | Time Limit |
|---|---|
|
Verbal |
5 working days Notes: In the event that Bank Mayapada requires supporting documents and the resolution timeframe cannot be met, Bank Mayapada will request the Consumer to submit a written complaint with the necessary documents attached. |
| Written |
10 working days after receiving complete supporting documents and may be extended for a maximum of 10 working days if:
Complaints resolution beyond the aforementioned timeframe may be carried out by Bank Mayapada if:
|
Bank Mayapada will handle complaints in writing if the Consumer has completed documents in the form of:
- Consumer identity/ the proxy, including at least:
- Full name of Consumer and/or the proxy
- Residential address according to the identification document of the Consumer and/or the proxy and other residential address (if any); and
- Active telephone number of the Consumer and/or the proxy.
- A special power of attorney with a stamp duty, in the event that the Consumer delegates the complaint process to a proxy
- Type and date of transaction/ use of products and services
- Chronology of the complaint issue
- Supporting documents related to the complaint issue
Bank Mayapada has the right to refuse to handle a complaint if:
- Consumer does not complete documents within the specified timeframe
- The complaint has been previously resolved by Bank Mayapada
- The Complaints is not related to material, reasonable and direct losses as stated in the agreement and/or product and service utilization documents
- The Complaint is not related to the utilization of products and services issued by Bank Mayapada
- The complaint is currently being processed or has been dismissed by the civil judiciary
If a resolution to the complaint cannot be reached, the Consumer may seek resolution through:
Lembaga Alternatif Penyelesaian Sengketa (LAPS SJK)
Gedung Menara Karya lt. 25 Unit G-H Jl. HR Rasuna Said Blok X-5 Kav. 1-2, Jakarta
0212527700
This email address is being protected from spambots. You need JavaScript enabled to view it.
https://lapssjk.id/
Download myMOBILE App: BPT.Bank Mayapada Internasional,Tbk. is registered and supervised by Otoritas Jasa Keuangan (OJK) and insured member of Lembaga Penjamin Simpanan (LPS).