Protect Your Personal Data, Key To Digital Financial Security

According to data from PASTI Task Force (Task Force for the Eradication of Illegal Financial Activities) via the Indonesia Anti-Scam Centre (IASC), which is managed by the Financial Services Authority, 637,055 reports of fraud in the financial services sector were received between the start of operations in November 2024 and the end of July 2026. This figure covers a variety of methods, ranging from scamming to social engineering.

Many customers are wondering how their personal data could have fallen into the hands of cybercriminals. The answers vary, ranging from data breaches on certain platforms to the habit of unwittingly sharing personal information.

Furthermore, the methods used by perpetrators continue to evolve in line with technological developments. Whereas fraud used to generally take the form of chain messages or suspicious links, perpetrators now utilise artificial intelligence (AI) to forge the voices or profiles of people known to the victim.

Why Is Education Alone Not Enough to Prevent Fraud?

Interestingly, the results of various behavioural studies show that victims of digital fraud are not always those with limited information. Rather, criminals are adept at exploiting moments when someone is in a hurry, panicking, or tempted by a lucrative offer. It is these psychological conditions that momentarily cloud the victim’s judgement, making repeated education an essential step.

Steps to Keep Your Banking Data Secure

Here are some simple habits that can reduce your risk of falling victim to cyber crime:
1. Keep your PIN, OTP, CVV and banking app passwords confidential. Banks will never ask for this information over the phone, via WhatsApp or by email under any circumstances. 
2. Download mobile banking apps from official sources, such as the Google Play Store or the App Store. Avoid links sent via text message. 
3. Limit the sharing of sensitive information on social media, including account numbers, photos of debit/credit cards, or personal transaction details. 
4. Be wary of urgent requests to take action, especially if accompanied by threats or the promise of instant rewards. If in doubt, stop the conversation and verify directly via the bank’s official channels. 
5. Update your passwords regularly, and use different combinations for each account. 
6. Make the principle “If in Doubt, Just Stop” a basic habit before making any financial decisions.

Our Commitment to Safeguarding Customer Security

Digital security is a joint effort between the bank and its customers. Bank Mayapada consistently reminds all customers to always verify every message, email, sender’s number or link received before sharing any information, and to remain vigilant against any requests for personal data made in the name of Bank Mayapada.

If you encounter any unauthorised transactions or suspicious communications, please contact myCALL 1500029 immediately or visit nearest Bank Mayapada branch for further assistance.